Customer SupportFull-time
Support Agent (Russian/Latvian)
Customer SupportRiga, LatviaFull-time · Junior
Posted 4 days ago
Monthly Salary
€1,000 – €1,500
About This Role
We need a Russian and Latvian-speaking Support Agent based in Riga to serve our growing Latvian customer base. You'll handle enquiries across all channels, ensuring Latvian and Russian-speaking customers get the same outstanding experience as all other markets.
What You'll Do
- Handle customer enquiries in Russian, Latvian, and English
- Resolve booking, payment, and account-related issues
- Collaborate with the Tallinn support team on escalations
- Contribute translations for help centre articles
- Monitor and report on market-specific support trends
Requirements
- Fluency in Russian and Latvian (native or near-native)
- Good written and spoken English
- Customer-focused and patient communication style
- Basic computer skills and willingness to learn support tools
Nice to Have
- Familiarity with Zendesk or similar CRM tools
- Previous customer service experience
What We Offer
- Remote-first, flexible working culture
- Competitive salary with performance bonuses
- Comprehensive health & dental insurance
- €1,500/year personal learning & development budget
- 28 days paid holiday + public holidays
- Stock option plan for senior roles
- Home office setup allowance (€500)
- Team retreats twice a year across the Baltics
Skills Required
RussianLatvianCRMCommunicationEnglish