Support Agent (Lithuanian)

About This Role

As our Lithuania Support Agent, you'll be the primary contact for Lithuanian-speaking customers and service providers. Based in our Vilnius office, you'll work alongside a small team to deliver fast, friendly support while contributing to our Lithuanian help content.

What You'll Do

• Handle Lithuanian customer enquiries via chat, email, and phone
• Resolve service booking issues, disputes, and payment questions
• Translate and improve help centre content into Lithuanian
• Escalate complex issues appropriately and follow up to closure
• Share market-specific insights with the broader team

Requirements

• Native Lithuanian speaker with professional written proficiency
• English communication at B2 level or above
• Positive, people-first attitude and strong problem-solving skills
• Willingness to learn and use support tools (full training provided)

Nice to Have

• Knowledge of Russian for additional customer coverage
• Previous experience in customer-facing roles

What We Offer

• Remote-first, flexible working culture
• Competitive salary with performance bonuses
• Comprehensive health & dental insurance
• €1,500/year personal learning & development budget
• 28 days paid holiday + public holidays
• Stock option plan for senior roles
• Home office setup allowance (€500)
• Team retreats twice a year across the Baltics

Skills Required