Customer SupportFull-time
Support Agent (Estonian/English)
Customer SupportTallinn, EstoniaFull-time · Junior
Posted 2 days ago
Monthly Salary
€1,000 – €1,500
About This Role
We're looking for a customer-focused Support Agent to join our Tallinn team. You'll be the first point of contact for Estonian and English-speaking customers, handling enquiries via chat, email, and phone, and working to resolve issues quickly and professionally.
What You'll Do
- Respond to customer enquiries via live chat, email, and phone
- Resolve billing, booking, and account issues in a timely manner
- Escalate complex technical issues to the right internal teams
- Document common issues to improve our help centre content
- Meet and exceed SLA and CSAT targets
Requirements
- Native or C1+ Estonian and strong English communication skills
- Customer service or support experience preferred (but not required)
- Empathetic, patient, and solution-oriented mindset
- Comfortable using support tools (Zendesk training provided)
Nice to Have
- Experience in a marketplace or tech company support role
- Russian language skills for additional market coverage
What We Offer
- Remote-first, flexible working culture
- Competitive salary with performance bonuses
- Comprehensive health & dental insurance
- €1,500/year personal learning & development budget
- 28 days paid holiday + public holidays
- Stock option plan for senior roles
- Home office setup allowance (€500)
- Team retreats twice a year across the Baltics
Skills Required
CommunicationProblem SolvingZendeskEstonianEnglish